for ExcelSupport
Having trouble with ZAG for Excel? This page is how to reach us. We answer questions about installation, sign-in, pricing, and how your data is handled.
1Contact us
Email us and we will reply in order on business days (Japan time).
Including the following speeds things up:
- Which Excel you use (Excel online, Windows, or Mac) and the account you signed in with
- What happened and any message shown (a screenshot helps)
- The template you were filling and, if you can share it, the file you were working on
2Frequently asked questions
The add-in does not appear in Excel
Follow the install guide: Home tab → Add-ins → Advanced → My Add-ins → Upload My Add-in, then choose the install file. To roll out to desktop Excel, ask your organisation's Microsoft 365 administrator.
I cannot sign in, or my organisation is missing
Your organisation's data is tied to the account you signed in with. Use the same account you used the first time. If you cannot join your organisation, ask its administrator (the person who created it) for an invitation.
Pricing and credits
See Pricing for how credits work. For billing questions, contact us at the address above.
How is my data handled?
Our Privacy Policy and Security pages state where data is stored, for how long, and that it is never used to train AI models.
Uninstalling
In Excel, open Add-ins → Advanced → My Add-ins and remove ZAG from its “…” menu. To have your data deleted, contact us at the address above.
3Reporting bugs and security issues
Please report suspected bugs or vulnerabilities to the same address. Security reports are handled first.